Returns & Refunds
How to request a return and how approved refunds are processed.
Eligible return requests: seven calendar days after recorded delivery. Missing products or included parts: report within 48 hours.
1. Eligibility
| Reason | Request window and conditions |
|---|---|
| Damaged, defective on arrival, wrong or materially misdescribed item | Within seven calendar days after recorded delivery; subject to review. |
| Missing item or included part | Report within 48 hours after recorded delivery. |
| Change of mind | Within seven calendar days; eligible unopened products only, subject to condition and approval. |
2. Condition and exceptions
Keep proof of purchase, original packaging and all supplied parts. Customer-caused damage, misuse, modification, used hygiene-sensitive training accessories and damaged or stretched resistance bands may be ineligible for a change-of-mind return. These exclusions do not remove remedies for defects, wrong goods or rights that cannot legally be excluded.
3. The return process
- Use Contact Us with your order reference and checkout contact details.
- Explain the issue and the outcome you are requesting.
- Provide relevant, non-sensitive photographs of the item and packaging as requested.
- Wait for authorisation and the specific return destination and instructions.
- Package the complete item securely and retain proof of dispatch.
- The returned item is inspected and the decision communicated through the agreed contact channel.
Do not ship to an address found elsewhere without confirmation from support. A replacement depends on eligibility and availability; requesting a return does not guarantee a particular remedy.
4. Return costs
For approved damaged, defective, wrong or materially misdescribed goods, JoshFit bears reasonable return costs under the agreed instructions. A disclosed collection or return cost may apply to an approved change-of-mind return. Confirm the arrangement before posting the item.
5. Refund processing
Refunds use the original payment route where possible. The following typical provider times start only after approval and submission of the refund to the provider.
| Refund route, where supported | Typical processing |
|---|---|
| Bank or wallet | 3–14 business days |
| Card | 7–14 business days |
| Another verified route | Timing confirmed when approved |
Provider checks and holidays may extend processing. A cancellation or refund request is not confirmation that funds have been returned. Contact support with the refund reference if the stated processing period has passed.
6. Review and your rights
You may request another review with relevant evidence through our Complaints Procedure. Tell us about an existing provider dispute so reimbursements can be reconciled. Nothing in this policy limits mandatory consumer rights.